Privacy Policy
1. Introduction to Our Privacy Practices
This document details the privacy practices of foodlicense (referred to as “we”, “us”, or “our”). It explains our methods for gathering, managing, securing, and sharing the personal information you provide when interacting with our platform. We are committed to safeguarding your privacy in strict accordance with the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000, and other relevant Indian regulatory frameworks.
2. Entity Information
Managing Entity (Data Fiduciary): Omvin
Contact Email: info@foodlicense
Registered Address: #3, Sagarkunj Complex, Chirawa, Rajasthan – 333026
3. Information We Gather
- Full legal name of the applicant
- Active contact numbers
- Primary email addresses
- Identity and business documents necessary for application processing
- Specific details concerning your food business operations and scope
- Any supplementary information mandated by government compliance authorities
Your information is exclusively collected under the following circumstances:
- When you fill out any application or inquiry forms on our website
- When you request a consultation with our compliance specialists
- When you engage with our support team via telephone, live chat, or electronic mail
4. Lawful Basis for Processing
- Your clear and informed consent, obtained prior to data collection (as per Section 7 of the DPDP Act).
- The necessity to process data in order to fulfill our contractual obligations to you and deliver the requested compliance services.
- Mandatory adherence to statutory regulations and laws governing business operations in India.
5. How We Use Your Data
- To facilitate communication between you and our network of independent compliance experts.
- To accurately assess and process your specific requirements for food business registrations.
- To provide timely updates and notifications regarding the status of your applications.
- To offer efficient customer assistance and address any concerns or grievances.
- To ensure all our operations remain compliant with existing legal frameworks.
- To analyze user behavior internally for the continuous enhancement of our digital platform.
6. Disclosure to Third Parties
We maintain a strict policy against selling, renting, or trading your personal information to external marketing agencies.
Your data is only disclosed under the following conditions:
- To trusted third-party professionals and vendors who are directly involved in executing the services you have requested.
- To relevant government bodies, regulatory authorities, or law enforcement agencies when compelled by a lawful order or statutory obligation.
7. Data Security and Retention Policies
We employ robust security measures and host your information on encrypted servers that are restricted to authorized personnel only.
Duration of Retention: We will hold your personal information only for the duration necessary to complete the requested services, or as dictated by applicable legal retention periods.
Routine data provided through web forms will generally be purged from our active databases after a period of one year, provided it is no longer required for active disputes, audits, or ongoing compliance records.
8. Your Statutory Rights
Under the Digital Personal Data Protection Act of 2023, you are entitled to several rights concerning your data, including:
- The right to request a summary or details of the personal data we process about you.
- The right to demand the rectification of any inaccurate or outdated information.
- The right to request the deletion of your data, provided this does not conflict with our legal retention obligations.
- The right to access a designated mechanism for the redressal of grievances.
- The right to revoke your previously granted consent at any time.
If you wish to exercise any of these rights, please direct your requests to: info@foodlicense
9. Use of Cookies
Our website utilizes cookies and comparable tracking technologies for the following purposes:
- To monitor and analyze visitor trends and website performance.
- To personalize and enhance your browsing experience.
- To maintain the operational security of our online infrastructure.
You have the option to manage or disable cookie preferences directly through your web browser’s settings menu.
10. Protection of Minors
Our services are exclusively designed for adults and legally established businesses. We do not deliberately solicit or record personal information from individuals below 18 years of age.
11. Data Protection Protocols
To prevent unauthorized entry, misuse, or data breaches, we implement robust, industry-recognized security protocols. We employ strict technical and administrative safeguards to ensure the continuous confidentiality and integrity of your information.
12. Dispute Resolution & Grievance Officer
Should you have any inquiries or complaints regarding our data handling practices, you may reach out directly to our appointed Grievance Officer using the details below:
Email Contact: info@foodlicense
Support Line: 0120-3134405
Office Location: #3, Sagarkunj Complex, Chirawa, Rajasthan – 333026
In compliance with Indian privacy regulations, we are committed to addressing and resolving your concerns within a maximum of seven business days.
13. Policy Modifications
We reserve the right to amend or revise our privacy practices as necessary. Any alterations will be promptly reflected on this webpage. By choosing to use our platform after such updates, you signify your acceptance of the revised conditions.
14. Legal Jurisdiction
The terms outlined in this document are strictly governed by the legal framework of India. Any legal disputes or claims arising from these terms will fall under the exclusive jurisdiction of the judicial courts located in Chirawa, Rajasthan.