WELCOME TO foodlicense !

Welcome to foodlicense . These terms explain how our services work and what you can expect when using our platform. Please read these terms carefully before requesting any service.

foodlicense is a private platform that provides assistance and procedural support for FSSAI registration, renewal, and food licensing-related requirements. In these terms, “we”, “us”, or “our” refers to foodlicense , and “you” or “user” refers to the person requesting our services.

By using our services, you confirm that the information provided by you is accurate and complete. You are responsible for providing the documents and information required to process your request.

If you are using our services on behalf of a business or another person, you confirm that you have the necessary authority to do so. If you have any questions about these terms or our services, please contact our support team before proceeding.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by applicable law.

OUR BUSINESS MODEL AND SERVICE

foodlicense provides assistance with FSSAI registration, renewal, documentation, application filing, and related procedural requirements. Our team helps coordinate the process and provides guidance based on the information and requirements available at the time of service.

(a) Service Provider and Expert Support

foodlicense is a private company and is not a Government department, authority, law firm, or regulatory body. We do not issue licenses or make decisions regarding the approval or rejection of applications.

Where professional or specialist assistance is required, we may coordinate with qualified professionals to support the requested service. Our role is limited to service coordination, documentation assistance, application support, and procedural guidance.

Any final decision regarding an application, including approval, rejection, modification, or additional requirements, is solely determined by the relevant Government authority.

(aa) Expert Support and Service Coordination

foodlicense may coordinate with qualified professionals, consultants, advisors, or specialists when required to assist with the Client’s requested service. Such support may include consultation, documentation assistance, compliance guidance, application support, and other related services.

The professionals involved may vary depending on the nature and requirements of the service. foodlicense coordinates the service process to help provide appropriate assistance to the Client.

During the initial stages of the service, including document submission, review, verification, and application preparation, communication with the Client will generally take place through foodlicense’s official communication channels, such as email, online forms, support systems, or other authorized platforms.

The Client may request general information about the professional assisting with their service, such as their name, role, area of expertise, or relevant qualifications, where such information is available. Personal or confidential information, including private phone numbers, personal email addresses, residential addresses, identification documents, or other private details, will not be shared without appropriate authorization or where disclosure is required by law.

SCOPE OF SERVICE

Our platform, foodlicense, provides services strictly limited to the activities outlined below. We are a private assistance provider and our services do not include any legal, governmental, or official regulatory functions.

1. Expert Coordination

We assist users in connecting with qualified professionals to help manage and process matters related to FSSAI registration and licensing.

2. Dedicated Communication

We provide a reliable medium through which you and the assigned professionals can interact, exchange necessary documents, and track the progress of your application.

3. Active Monitoring

Our team actively monitors the progress of the tasks handled by the assigned experts to ensure that your service request is processed promptly and efficiently.

4. Service Activation

Your requested service officially begins once we receive your explicit confirmation via email. Upon receiving this confirmation, we immediately initiate the process of assigning the right expert to your case.

5. Refund and Cancellation

Once a service has commenced, any requests for cancellation or refund will be processed in accordance with our Refund Policy. Users remain responsible for any obligations incurred prior to the cancellation request.

6. User Responsibilities

We cannot be held liable for any delays, errors, or application rejections that result from a failure to provide accurate, complete, and timely information or documentation.

STAGES OF SERVICE

Stage 1 – Service Commencement: Once you confirm your decision to proceed through the confirmation email, our service process will officially commence. At this stage, we will understand your requirements and assign a suitable expert to handle your work.

Stage 2 – Work Monitoring & Progress: After assigning the expert, we will continuously monitor the progress of the assigned work. Our team will coordinate with the expert, track the work status, and ensure that the required tasks are completed properly and within the agreed scope.

Stage 3 – Completion & Delivery: Once the assigned work has been completed, we will review the progress and ensure that the required service has been delivered as per the agreed requirements. The completed work will then be communicated to you for your confirmation.

SERVICE TIMELINE

1. Expert Assignment

Upon receiving your email confirmation, we will assign a qualified expert to your task within an estimated timeframe of 24 to 48 working hours.

2. Application Processing

Once all required documents are properly submitted, the application processing time is estimated to be between 48 and 72 working hours.

3. Email Communication

Our team strives to respond to all email inquiries within 24 to 48 working hours.

4. Call Requests

Responses to any scheduled call requests will generally be addressed within 24 to 48 working hours.

PRIVACY POLICY

1. Purpose of This Policy

At foodlicense, safeguarding your privacy and ensuring data security are our utmost priorities. This Privacy Policy outlines our transparent practices regarding the collection, secure storage, and ethical use of your personal information when you utilize our services. We strictly adhere to industry-leading data protection standards and ensure full compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and other applicable regulatory frameworks in India.

USER GUIDELINES

Users of foodlicense are granted a non-exclusive, limited right to access and utilize our services in accordance with the terms outlined in this agreement. To maintain a safe, professional, and effective environment for everyone, strict adherence to these guidelines is mandatory. We reserve the right to suspend or terminate access for any user who violates these rules, receives complaints from others, or for any other justifiable reason.

Engaging in any of the following activities on our platform is strictly prohibited:

• 1. Inappropriate Language: Use of foul, vulgar, or unprofessional language.
• 2. Offensive Content: Posting racist, hateful, or discriminatory comments.
• 3. Illegal Activities: Promoting illegal acts, or encouraging physical harm or injury against any individual or group.
• 4. Defamation: Making false or malicious statements about any person or group across any demographic.
• 5. Intellectual Property Violations: Infringing on the rights of others, including unauthorized use of copyrighted materials, trademarks, patents, or sharing pirated software and circumvention tools.
• 6. Standard Violations: Breaching established Internet protocols and standards.
• 7. Harassment & Privacy: Displaying abusive, threatening, obscene, or tortious material, or invading the privacy of others.
• 8. Service Disruption: Interfering with our servers or networks, including the distribution of spam, junk mail, chain letters, or unauthorized advertisements.
• 9. Security Breaches: Compromising platform security or attempting unauthorized access to private system areas and user data.

Important Disclaimer

All services on the foodlicense platform are provided strictly on an “as is” and “as available” basis. We are a private facilitation service, not a government entity. By using our website, you acknowledge and agree to the provisions detailed in our comprehensive Disclaimer.

CHARGES STRUCTURE

All payments processed through our platform comprise two primary components: Platform Convenience Fees and Professional Expert Fees.

Government Fees for FSSAI Registration

Please note that the official statutory fees for FSSAI Registration are determined by the tenure of the license. The current government fee structure is as follows:

• 1-Year License: ₹100
• 2-Year License: ₹200
• 3-Year License: ₹300
• 4-Year License: ₹400
• 5-Year License: ₹500

Refund Policy

We understand that circumstances may change after a service request is submitted. Refund and cancellation requests will be reviewed based on the stage of the service and the work already completed.

If you wish to cancel a service or request a refund, please contact our support team with your order or service details. Any applicable refund will be processed according to the terms of our Refund Policy.

ARBITRATION AND DISPUTE CLAUSE

These Terms shall be governed by the laws of India. In the event of any dispute or claim arising from these Terms or our services, both parties agree to first attempt to resolve the matter amicably through mutual negotiation.

If the dispute remains unresolved after thirty (30) days, it shall be settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration will be conducted by a sole, mutually appointed arbitrator.

The venue for arbitration, as well as the exclusive jurisdiction for any legal proceedings, shall be strictly limited to the competent courts in Dehradun, Uttarakhand, India. The arbitration proceedings shall be conducted in English.

CONTACT US

If you have any questions or require further assistance, please feel free to reach out to us. We are here to help.

Our Offices

Dehradun (Head Office): Omvin, 40, Haridwar Bypass Rd, Shanti Vihar, Ajabpur Khurd, Dehradun, Uttarakhand, India

Rajasthan Branch: OMVIN, Sagarkunj Complex, Chirawa, Rajasthan, India

Email Support

Drop us an email anytime and our team will get back to you:
info@foodlicense.org

Phone Support

Available during working hours (10:30 AM to 5:30 PM):
0120-3134405