Refund Policy

1. Commitment to Fair Business Practices

Thank you for selecting foodlicense for your compliance needs. We prioritize building long-term relationships based on honesty and clarity. This document is crafted to outline exactly when you are eligible for a refund and the mutual obligations involved. Processing a payment with us signifies your understanding and acceptance of these financial terms.

2. Eligibility for a Complete Refund

We want you to proceed with total confidence. You are entitled to a 100% refund under the following explicit conditions:

• Within Your 7-Day Cooling-Off Period: We grant a seven (7) day grace period starting from the moment of payment. You may request a full refund via email at any point during this window, provided you have not yet authorized us to commence actual work.
• In the Event of Our Delay: We hold ourselves to strict operational standards. If we are unable to assign a compliance expert or if processing hasn’t begun within fifteen (15) calendar days following the submission of all required paperwork, you can claim a full refund. (Note: This does not apply to delays originating from government portals or server downtimes).

3. Defining “Service Commencement”

To ensure we only move forward with your direct permission, we follow this sequence:

• The Requirement of Your Approval: Post-payment, an introductory email is sent to you. Our service officially “begins” only when you respond to that email (or via official WhatsApp channels) explicitly instructing us to start the filing process.
• Finality of Approval: This safeguard guarantees no premature action is taken. However, once you grant this final approval, our team allocates resources and the fee becomes strictly non-refundable. If we receive no response within the initial 7-day period, the refund eligibility window automatically expires to allow us to allocate our workforce efficiently.

4. Non-Refundable Circumstances

Our service involves expertly preparing and submitting your documentation. Because the final outcome depends on external factors, refunds are strictly unavailable in the following scenarios:

• Government Rejections: Only the government authorities can approve a license. We cannot refund fees if your application is rejected due to reasons outside our purview, such as failing a physical inspection, supplying fraudulent documents, or ignoring official government notices.
• Successful Filing: Once your application is accurately filed and an application reference number is generated by the government, our primary service obligation is deemed fulfilled.
• Wrong License Category Chosen by Client: Our standard fee covers specific basic registrations. If it is later determined that your business requires a higher-tier license (State or Central), the initial fee cannot be refunded. We can, however, process the upgraded application for a supplementary fee.
• Client-Initiated Cancellations After Approval: No refunds are issued if you simply change your mind, cancel your business plans, or hire an alternative consultant after you have given us the go-ahead to start work. We only issue refunds if a documented failure in service delivery is directly attributable to our team.
• Client Delays: We bear no responsibility for extended timelines resulting from your inability to provide necessary documents promptly, or due to technical glitches on government websites.
• Expired Licenses & Late Penalties: Monitoring license expiry dates is solely the business owner’s duty. We do not cover government late fees. If a license has expired beyond the renewal window, our service will consist of filing a fresh application.
• Clerical Corrections: We are committed to accuracy and will rectify any typographical errors made by our team free of charge. The presence of a correctable error does not warrant a refund.
• Force Majeure: We are exempt from liability for service interruptions caused by catastrophic events, pandemics, or sudden, drastic shifts in government policy.

5. Processing Timelines & Exceptional Cases

• Refund Timelines: Once a refund request is officially approved by our billing department, the amount will be credited back to the original payment method within a maximum of fifteen (15) business days.
• Goodwill Gestures: In highly unusual and exceptional situations not covered above, management may, completely at its own discretion, authorize a partial refund capped at 20% of the service fee.

6. Need Assistance?